Website Inwood Village Dental

We are looking for an exceptional person who loves to work with people and is a GREAT TEAM PLAYER! This office is a well-established Cosmetic practice in Highland Park!

The Patient Care Specialist will help manage our front desk on a daily basis and perform a variety of administrative and clerical tasks that supports the schedule. This position is fully in charge of the marketing leads and schedule. This is a full-time position Monday-Friday. Candidates must have Dental Front Desk experience, management experience is a plus! This is not an entry-level position. This position requires a candidate to be comfortable with communicating on the phone and in person.

Our office has a tremendous patient base that requires a more high-end approach and concierge-type of patient care. We also have a great office vibe and culture with a work/life balance.

Essential Duties and Responsibilities:

  • Greets and checks-in patients and updates all necessary patient information and insurance.
  • Maintain accountability with all marketing leads and create systems to track and follow up with all leads.
  • Ensure daily visibility on the schedule to ensure the daily goal is satisfied.
  • Answers phones and schedules and/or cancels patient’s appointments appropriately, answers inquiries about procedures, cost, and insurance.
  • Experience with working on outstanding insurance claims is a plus!
  • Knowledgeable with insurance verifications, PPO, and Fee for service.
  • Checks out patients, collect any out-of-pocket costs, and schedules the next visit.
  • Responds to email, online, and voicemail appointment requests and inquiries.
  • Communicating with patients via phone, email, and text message utilizing Patient Management software, Dentrix is a plus!
  • Confirms appointments.
  • Presents treatment plans to patients
  • Responds to records requests and sends out records as appropriate.
  • Follows up with patients for next visit procedures when they are overdue for an appointment, and/or need to schedule treatment.
  • Must have the ability to multi-task and handle the pressure of a fast-paced environment.


  • Medical
  • Dental
  • Vision
  • 401 (k)
  • PTO
  • 6 paid holidays
  • Company Sponsored Basic Life Insurance and Basic Long Term Disability
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Health Advocate
  • Voluntary benefits:
  • Hospital Indemnity
  • Critical Illness
  • Accident Insurance
  • Term Life Insurance
  • Accidental Death & Dismemberment
  • Group Legal Services
  • Short Term Disability

Job Type:

  • Full-time


  • $18.00 – $21.00 per hour

To apply for this job please visit