Dental Front Desk Receptionist

We are looking for an exceptional person who loves to work with people and is a GREAT TEAM PLAYER! This office is a well-established Cosmetic practice in Highland Park!

The Patient Care Specialist will help manage our front desk on a daily basis and perform a variety of administrative and clerical tasks that supports the schedule. This position is fully in charge of the marketing leads and schedule. This is a full-time position Monday-Friday. Candidates must have Dental Front Desk experience, management experience is a plus! This is not an entry-level position. This position requires a candidate to be comfortable with communicating on the phone and in person.

Our office has a tremendous patient base that requires a more high-end approach and concierge-type of patient care. We also have a great office vibe and culture with a work/life balance.

Essential Duties and Responsibilities:

• Greets and checks-in patients and updates all necessary patient information and insurance.
• Maintain accountability with all marketing leads and create systems to track and follow up with all leads.
• Ensure daily visibility on the schedule to ensure the daily goal is satisfied.
• Answers phones and schedules and/or cancels patient’s appointments appropriately, answers inquiries about procedures, cost, and insurance.
• Experience with working on outstanding insurance claims is a plus!
• Knowledgeable with insurance verifications, PPO, and Fee for service.
• Checks out patients, collect any out-of-pocket costs, and schedules the next visit.
• Responds to email, online, and voicemail appointment requests and inquiries.
• Communicating with patients via phone, email, and text message utilizing Patient Management software, Dentrix is a plus!
• Confirms appointments.
• Presents treatment plans to patients
• Responds to records requests and sends out records as appropriate.
• Follows up with patients for next visit procedures when they are overdue for an appointment, and/or need to schedule treatment.
• Must have the ability to multi-task and handle the pressure of a fast-paced environment.

Benefits:

• Medical
• Dental
• Vision
• 401 (k)
• PTO
• 6 paid holidays
• Company Sponsored Basic Life Insurance and Basic Long Term Disability
• Health Savings Accounts
• Flexible Spending Accounts
• Employee Assistance Program
• Health Advocate
• Voluntary benefits:
• Hospital Indemnity
• Critical Illness
• Accident Insurance
• Term Life Insurance
• Accidental Death & Dismemberment
• Group Legal Services
• Short Term Disability

Job Type:

• Full-time

Pay:

• $18.00 – $21.00 per hour