Empowerment is another important part of the process because it gives confidence to our doctors and their employees. We want to help them think not only like owners of a dental practice, but also like business owners. In doing so, they will learn the skills necessary to build a more successful and efficient business, both in clinical quality and profitability. SOH strives to develop a positive culture in all of our workplaces. One of our mottos is “ABC” or “Always Be Celebrating.” We believe that positive reinforcement is essential to the overall happiness and well-being of all of our employees, which helps to improve employee retention rates.
We encourage our leaders to read One Minute Manager, which helps promote positive and efficient managerial skills. These skills translate to a better workplace for all members of their practice. We also seek to develop effective teamwork practices in our offices. We believe in the practices taught in Servant Leadership; 5 Dysfunctions of a Team; and Conflict Management. In educating our team members on these important attitudes and practices, we can be sure that they are prepared to begin working as a member of an SOH affiliate. This will, in turn, lead to developing more mentorship as the practice continues to grow.